Planetbag is committed to your complete satisfaction! If you are not completely satisfied with your purchase for any reason, return your new and unused planetbag (LOGO) or other product within 30 days of delivery for a full refund.
Please note that all clearance and closeout item sales are final, and only items that are unused, unwashed, fully intact (with all tags and badges attached), and otherwise saleable are eligible for return.
Returns or Exchanges – by Mail
Please complete the attached Return & Exchange Form [link to pdf form], including the reason for your Return or Exchange, and include a copy of your receipt or invoice. A completed Return & Exchange Form is required for all returns.
Returned items must be received and accepted before a refund is issued or an exchange can be made. Refunds can be expected within 4 to 6 weeks from receipt and acceptance of returned items.
Please ship your return to:
Planetbag – Returns
7040 Avenida Encinas, #104
Carlsbad, CA 92011